Return and Refund Policy

At Flashtech,we aim to ensure that our customers are satisfied with all the products and services we offer. If you are not satisfied with your product for any reason, you can follow the instructions below to return it or request a refund.

1. Retrieval policy

We accept returns if there is a defect or malfunction in the product or if the product does not match what is described on our website.

Terms of recovery:

• The return must be made within [number of days] from the date of receipt of the product.
• The product must be in its original, unused condition, with all original accessories (if any) such as boxes, labels, and documentation.
• The product must be undamaged or contaminated.
• An invoice or proof of purchase is required when requesting a refund.

Non-returnable products:

• Perishable or time-sensitive products (such as products containing perishable materials).
• Products sold at discounted prices or special offers may be non-returnable.
• Products that have been used or opened including software or electronic devices in case they are used.

2. How to return the product

If you would like to return a product, please follow the steps below:

1. Contact our customer service team by email [email protected] or phone [phone number] within [ number of days] of receiving the product.
2. Provide product-specific details such as the order reference number and the reason for the return.
3. You will be directed to the procedure for sending the product to us, and we will cover the shipping costs if the product is defective or damaged.
4. The product must be sent in its original condition with all accessories that were delivered with it.

3. Refund Policy

We offer a refund policy for customers who have returned products in accordance with the above-mentioned return policy.

Refund conditions:

• If the product is approved for return, a full refund (including the original shipping cost if refundable) will be processed.
• The amount is refunded to the same payment method that was used for the purchase, and it may take from [number of days] to [number of days] business days for the refund to be processed depending on the bank or payment platform's policy.
• Refunds do not include shipping costs paid by the customer if the shipment was made successfully and the reasons for the return exceed the specified conditions.

4. Switching operations

We only offer exchanges in case of manufacturing defects or damage to the product upon receipt. In this case, a replacement product will be sent to you with the same specifications.

How to switch:

1. Contact the customer service team to inform them of the damage or defect in the product.
2. The replacement product will be sent after receipt of the returned product if it meets the conditions.

5. Communication

If you need additional assistance or have any questions about our return and refund policy, please feel free to contact us via

• Email: [email protected]
• Phone: [phone number]
• Address: [office or store address]

We are always keen to ensure your satisfaction and strive to provide you with the best possible shopping experience.